Terms of service
Lunoaura™ Terms of Service
Last updated: 21st March 2026
Welcome to Lunoaura. These Terms of Service govern your use of our website and services. By accessing our site or purchasing from us, you agree to be bound by these Terms.
1. Overview
This website is operated by Lunoaura. Throughout the site, the terms “we”, “us”, and “our” refer to Lunoaura.
By visiting our site and/or purchasing from us, you agree to these Terms, along with any additional policies referenced (including our Refund and Privacy Policies).
If you do not agree to these Terms, you must not use our website or services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.
2. Online Store Terms
By using this site, you confirm that:
- You are at least 16 years old
- You will not use our products for any illegal or unauthorized purpose
- You will not violate any applicable laws (including copyright laws)
Any breach of these Terms may result in immediate termination of your access to our services.
3. General Conditions
We reserve the right to:
- Refuse service to anyone at any time
- Limit or cancel orders at our discretion
You agree not to:
- Copy, reproduce, resell, or exploit any part of our service without written permission
Your content (excluding payment details) may be transferred across networks.
All payment information is always securely encrypted.
4. Accuracy of Information
We aim to ensure all information on our site is accurate. However:
- We do not guarantee completeness or accuracy at all times
- Information may be updated without notice
You use this information at your own risk.
5. Products & Pricing
- Product availability and pricing may change without notice
- We reserve the right to modify or discontinue products at any time
- We cannot guarantee exact color accuracy due to device differences
We also reserve the right to:
- Limit product quantities
- Restrict sales by region or customer
6. Orders & Billing
We may refuse or cancel orders if:
- Fraud is suspected
- Incorrect pricing is displayed
- Order details are incomplete or inaccurate
You agree to provide:
- Accurate billing and shipping information
- Updated account details when necessary
7. Shipping & Delivery
Delivery times are estimates and may vary due to:
- Location
- Courier delays
- External factors
We are not responsible for delays once your order has been dispatched.
8. Returns & Refunds
All returns and refunds are governed by our Refund Policy.
9. Third-Party Tools & Links
We may provide access to third-party tools or links.
We are not responsible for:
- Their content
- Their policies
- Any damages resulting from their use
Use them at your own risk.
10. User Comments & Submissions
If you submit feedback, reviews, or suggestions:
- We may use, edit, and publish them without restriction
- We are not obligated to compensate or respond
You agree that your submissions will not:
- Violate any laws
- Infringe on rights
- Contain harmful or misleading content
11. Personal Information
Your personal data is handled according to our Privacy Policy.
12. Errors & Inaccuracies
We reserve the right to:
- Correct errors in pricing, descriptions, or availability
- Cancel orders if incorrect information is displayed
13. Prohibited Uses
You may not use our site:
- For unlawful purposes
- To distribute harmful software
- To collect others’ data
- To engage in fraud or abuse
Violation may result in termination of access.
14. Disclaimer of Warranties
Our services and products are provided “as is” and “as available” without warranties of any kind.
We do not guarantee:
- Uninterrupted or error-free service
- Accuracy or reliability of results
15. Limitation of Liability
To the fullest extent permitted by law, Lunoaura shall not be liable for:
- Indirect or consequential damages
- Loss of profits, data, or business
- Issues arising from product use or service access
16. Indemnification
You agree to indemnify and hold Lunoaura harmless from any claims or damages resulting from:
- Your violation of these Terms
- Your misuse of our services
17. Termination
We may suspend or terminate your access if:
- You violate these Terms
- Fraudulent or abusive behavior is suspected
18. Governing Law
These Terms are governed by the laws of the United Kingdom.
19. Changes to Terms
We may update these Terms at any time.
Continued use of our website means you accept those changes.
20. Contact Information
For any questions regarding these Terms:
📍 Address:
9 Cerne Close
Hayes, UB4 0PR
United Kingdom
📞 Phone: +44 7309 648958
Lunoaura™ — Trusted by customers worldwide for secure, transparent shopping.