Shipping policy
Lunoaura™ Shipping Policy
Fast. Reliable. Transparent. — That’s how we deliver.
Last updated: 21st March 2026
At Lunoaura, we are committed to delivering your order safely and efficiently, no matter where you are in the world.
Order Processing Time
All orders are processed within 2–5 business days.
- Orders are prepared, packed, and dispatched from our fulfillment network
- Orders are not processed on weekends or public holidays
You will receive a confirmation email once your order has been shipped.
Estimated Delivery Times
We ship worldwide with reliable logistics partners.
United Kingdom:
5–10 business days
Europe:
6–12 business days
International (USA, Canada, Australia & others):
7–15 business days
Please note: Delivery times are estimates and may vary slightly depending on location and demand.
Shipping Costs
- We offer Free Shipping on all orders (limited-time promotion)
- No hidden fees at checkout
Order Tracking
Once your order is dispatched:
- You will receive a tracking number via email
- You can track your order in real-time
If you haven’t received tracking within 3 days, contact us at:
📧 support@lunoaura.com
Delays & Exceptions
While we aim for timely delivery, delays may occur due to:
- High order volumes
- Customs processing
- Courier disruptions
We appreciate your patience and understanding in such cases.
Incorrect Address
Please ensure your shipping details are correct at checkout.
- We are not responsible for orders shipped to incorrect addresses
- If you notice an error, contact us immediately
Lost or Stolen Packages
If your package is marked as delivered but not received:
- Contact us within 48 hours
- We will assist you in resolving the issue
Customs & Duties
For international orders:
- Customs fees or import duties may apply depending on your country
- These charges are the responsibility of the customer
Contact Us
For any shipping-related questions:
Tracked Shipping + Fast Delivery — No Surprises, No Stress.