Refund policy
Lunoaura™ Refund & Return Policy
At Lunoaura, we are committed to providing a smooth and trustworthy shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- Must include original packaging and tags
- Proof of purchase (receipt or order confirmation) is required
How to Start a Return
To initiate a return, please contact us at:
📧 support@lunoaura.com
Once your request is approved:
- You will receive return instructions
- A return shipping label (if applicable)
📍 Return Address:
UB4 0PR
9 Cerne Close
United Kingdom
⚠️ Please note: Items sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a:
- Damaged item
- Defective product
- Incorrect item
Contact us immediately at support@lunoaura.com, and we will resolve the issue as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personal care & hygiene products (for safety reasons)
- Custom or personalized items
- Perishable goods (e.g. food, plants)
- Hazardous materials or flammable goods
Sale items and gift cards are non-refundable
Exchanges
We do not offer direct exchanges.
The fastest way to get a replacement is to:
- Return your original item
- Place a new order once your return is approved
European Union Customers (14-Day Cooling-Off Period)
If your order is delivered within the European Union, you have the right to:
- Cancel or return your order within 14 days
- No reason required
Items must still meet the standard return conditions.
Refunds
Once we receive and inspect your return:
- We will notify you about the approval status
- If approved, your refund will be processed within 10 business days to your original payment method
⏳ Please allow additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed after approval, contact us at:
📧 support@lunoaura.com
Need Help?
For any questions regarding returns or refunds, feel free to contact our support team:
Shop with confidence — every order is backed by our 30-Day Money-Back Guarantee.